Terms of service

Shipping Policy

Last updated: Tuesday 2nd September, 2025

At YoYo Designs, we work with our trusted print-on-demand partner Gelato to produce and ship your orders directly to you. This policy explains how shipping works, including delivery times, costs, and responsibilities.

 

 

1. Order Processing

  • All products are made to order once your purchase is confirmed.

  • Processing times are typically 2–5 business days, depending on the product and order volume.

  • You will receive an email confirmation once your order has been dispatched.

 

 

2. Shipping Times

Estimated delivery times after dispatch are:

  • UK: 3–7 business days

  • Europe: 5–10 business days

  • International: 7–21 business days

Please note: These are estimated delivery times and may vary due to factors outside of our control (e.g. courier delays, customs clearance, or peak seasons).

 

 

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address and order size.

  • Any applicable customs duties or import taxes for international orders are the responsibility of the customer.

 

 

4. Tracking Your Order

  • Most orders include tracking details, which will be provided in your dispatch confirmation email.

  • Some smaller items may be shipped without tracking depending on the delivery service used.

 

 

5. Delivery Issues

Please contact us at [Insert Contact Email] if:

  • Your order hasn’t arrived within the estimated timeframe.

  • The tracking information shows a delivery issue.

  • The item arrives damaged or defective (see our Returns & Refunds Policy).

 

 

6. Incorrect Address

  • Customers are responsible for providing the correct shipping address at checkout.

  • We are not liable for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.

 

 

7. Split Shipments

  • If your order contains multiple products, they may be produced and shipped separately depending on availability and production location.

  • You will receive tracking details for each shipment if applicable.

 

 

8. Contact Us

For any shipping-related questions, please contact:

YoYo Designs (ShopBiz Group)
 📍 377–399 London Road, Camberley, Surrey, United Kingdom, GU15 3HL
 📧 Email: info@yoyodesigns.co.uk